Suggestions And Complaints

We appreciate your constructive criticisms, comments and suggestions. This will help us to improve our services. You can write your comments and place them in the box provided at reception.

For complaints, we follow the NHS Complaints Procedure.

If you have any cause to complain please fill in a complaints form from reception and the Practice Manager will be in touch with you.

CCG Experience Service

If you are still not satisfied you could contact the CCG Experience Service. All Clinical Commissioning Groups (CCGs) have a patient experience team and a complaints co-ordinator. They offer confidential advice, support and information on health-related matters to patients, their families and their carers.

Liverpool CCG
1 Arthouse Square
61-69 Seel Street
L1 4AZ
Patient Experience Team Phone: 0151 296 7000

 

 

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Contact Us

Mere Lane Group Practice
49-51 Mere Lane
Liverpool
Merseyside
L5 0QW
Tel: 0151 295 9620
Fax: 0151 295 9621