We appreciate your constructive criticisms, comments and suggestions. This will help us to improve our services. You can write your comments and place them in the box provided at reception.
For complaints, we follow the NHS Complaints Procedure.
A complaint can be made verbally or in writing. A complaints form is available from reception. Additionally, you can complain via email GP.N82099@nhs.net
If for any reason you do not want to speak to member of our staff, then you can request that NHS England investigates your complaint. They will contact us on your behalf:
NHS England
PO BOX 16738
Redditch
B97 9PT
0303 112233
england.contactus@nhs.net
Further Actions
If you are dissatisfied with the outcome of your complaint from either NHS England or this practice, then you can escalate your complaint to :
Parliamentary Health Service Ombudsman (PHSO)
Millbank Tower
Milbank
London
SW1P 4QP
